Have Questions?

Arrow Energy is a Retail Electric Provider with over 100 years of energy experience. We want to provide you with honest and transparent electricity service. Our goal is to keep our costs low so that we can pass those savings to our customers.

To find out if your area has electricity choice, please enter your zip code and your address in our signup journey. If you have any issues find your address, please contact our customer care team at 866-662-7769.

No. There is no switching fee unless you request a special meter reading at a time other than your regularly scheduled meter reading. There may also be penalties if you break an existing contract with your current electric company. Review your current electricity bill and Terms of Service for details on your plan, including the contract expiration date.

No, you don’t need to notify your current provider that you are switching. Once you have completed your enrollment with Arrow Energy, we will notify your utility of your request to switch providers.

No, the switch from your current electric provider to Arrow Energy is seamless, there will not be an interruption in service.

During the enrollment process a soft credit check will be performed to determine if a deposit is necessary. Deposits can be waived under special circumstances such as victims of domestic violence and individuals over 65 who are not delinquent in payment of their electric service account. You can also provide a letter of credit from your current electric service provider which states you have not been late more than once over the previous consecutive 12 months.

A smart meter is an advanced meter that measures usage in more detail than a conventional meter. It generally communicates via a network back to the local utility. For more information visit smartmetertexas.com.

If you’re switching from another provider, your service with Arrow Energy would begin within 1-3 business days if you chose a “standard switch”. Please note that you may need to satisfy certain requirements, such as paying a deposit or unfreezing your credit at the credit bureau in rare scenarios.

Yes, when you are enrolling, please fill out the authorized user section.

We offer fixed rate plans that help your lock in your rate for the term length specified on your plan. We also offer variable rate month to month plans.

Arrow Energy will send you a notice before your contract end date letting you know that it is time to renew your electricity service. However, if you do not renew with Arrow Energy or select another provider, you will be placed on a monthly variable rate that can increase or decrease based on current market rates. Please see your Terms of Service Document for more information.

You can call us during normal business hours Monday – Friday from 9am to 5pm and Saturday 9am to 1pm at 866-662-7769 or email info@arrowenergy.us.

If you break your contract prior to the contract end date you may be subject to an early termination fee. Please check your Terms of Service Document and/or Electricity Facts Label. These documents can be found in your MyAccount portal or in your welcome packet. Please call our customer care team if you have any questions.

TDU stands for Transmission and Distribution Utility. The TDUs are responsible for operating and maintaining all the power lines, meters and other infrastructure required to get the energy from solar power plants, and other sources of generation, to your home or business

Some customers may qualify for deferred payment plans. Please call Texas Health and Human Services 2-1-1- to see if you qualify. You may also call our Arrow Energy customer care team at 866-662-7769 for more information on payment plans.

Please call our customer care team at 866-662-7769 or login to your MyAccount portal here.

To better determine what might have happened to your bill, please call Customer Care team at 866-662-7769 so that you can speak with a representative for assistance.

To view your bill history, login to your MyAccount portal here. If you are having trouble accessing your MyAccount portal, please call us at 866-662-7769.

To register your account visit My Account Portal here or call our customer care team at 866-662-7769.

By Mail:

5161 San Felipe Street
Ste 320-506
Houston, TX 77056

Online:

Via Customer Portal

Cash Payment:

Visit moneygram.com to find locations near you. Use ‘receive code’ 19221

By Phone:

866-662-7769
Monday – Friday 9AM – 5PM
Saturday 9AM – 1PM

Please call us at 866-662-7769 or login to your My Account Portal here.

If you are moving, please call us at 866-662-7769 and our customer care team will assist you.

Arrow Energy will never demand you to provide account or payment information by email, show up at your place of residence to collect payment, or have your utility (CenterPoint, Oncor, AEP or TNMP) collect payment on our behalf. Should you ever have any reluctance during an incoming phone call, email, letter, or other means of communication, ask the party on the other end if you can call them back from our phone number.

Fraud experts say this scam continues to grow and you need to be alert and aware of the warning signs:

1. If a caller pressures you for immediate payment or personal information, do not make the payment or divulge any personal information. Hang up the phone and call us at 866-662-7769 during normal business hours 9am – 5pm Monday – Friday or 9am – 1pm Saturday.
2. If a caller asks you to make a payment by prepaid debit card, this is a red flag. Prepaid debit cards are like cash and the transactions cannot be reversed. Arrow Energy will never ask you to make a payment using a prepaid debit card.

You can login to your My Account Portal here or please contact customer care at 866-662-7769.

If you have been disconnected due to non-payment, please call our customer care at 866-662-7769. Service will be connected once you have paid your outstanding balance in full.

You can report a power outage will your local utility company below: